Overview

The website www.fintech.md (hereinafter referred to as the “site”), dedicated to online product procurement services, is owned by FINTECH-AGENCY S.R.L., located in Chisinau, Tiras Street, 62. By using the website www.fintech.md, you agree to the Data Privacy Agreement presented below.

This document pertains to the collection and use of personal information that you provide directly or indirectly when using the services offered by this website.

We reserve the right to make changes or updates to the provisions of this Privacy Agreement without prior notice. The latest version can always be accessed on the site.

FINTECH-AGENCY S.R.L. is aware of the importance of protecting the information collected from you, and this agreement specifies how we use this data.

Your recommendations are always welcome – please (and thank you in advance) feel free to use the email address info@fintech.md to send us ideas, suggestions, and opinions.

Data Collection

If you wish to benefit from the procurement of products offered through the site, you will need to provide personal information.

All products and services presented on www.fintech.md can be paid through VISA and Mastercard bank cards via the secure connection of the company “Paynet Services” S.R.L., Headquarters: Decebal Blvd 6, Chisinau. www.fintech.md undertakes not to disclose personal data to third parties, except as provided by the legislation of the Republic of Moldova.

The data is collected only when you voluntarily and knowingly transmit it to us. The pages of the site where this information is needed contain a link to this document for analysis if necessary.

Data Usage

The confidential information collected from the site is used only for the successful use of the services offered and to contact you when necessary.

Additionally, it may be used to present you with new opportunities, offers, or other information.

Disclosure of Collected Data

We assure you that, without your consent, FINTECH-AGENCY S.R.L. will not disclose the information collected to a third party, except as provided by law when the transmission of this data is absolutely necessary.

You are responsible for maintaining the confidentiality of personal information, including the careful use of data used for your authentication, whether used with or without your consent.

Our employees are strictly obligated to maintain the confidentiality of any personal data in our possession.

Unfortunately, no data transfer over the Internet is guaranteed to be entirely secure. However, we will take all reasonable measures to ensure the security of your personal information.

Access to Data

We assure you that we take all reasonable measures to protect your personal data and maintain it in a correct and up-to-date state. If you discover incorrect information about yourself, please contact us to make the necessary changes.

Additionally, our employees are strictly obligated to maintain the confidentiality of any personal data in our possession.

This agreement is concluded between you and FINTECH-AGENCY S.R.L. It regulates how you use (the services offered through) the website www.fintech.md and takes precedence over any previous agreement between you and FINTECH-AGENCY S.R.L.

Terms and Conditions

Personal Data Protection

Commitment of FINTECH-AGENCY S.R.L. regarding the protection of personal data

Your trust in our services and personnel is one of our main concerns. In this regard, to provide you with the best possible experience, we focus on continuous improvement throughout our activity.

FINTECH-AGENCY S.R.L. recognizes the importance of your personal data and is committed to protecting its confidentiality and security. Therefore, it is essential for us to provide you with integrated information about the processing of your personal data within these Terms and Conditions.

FINTECH-AGENCY S.R.L. respects the confidentiality of all our clients and the privacy of all visitors to our websites. We will treat/process personal data with great care, using appropriate technical and organizational security conditions.

FINTECH-AGENCY S.R.L. processes personal data received directly from you, as data subjects, or indirectly in the context of business/contractual relationships when accessing the services offered by FINTECH-AGENCY S.R.L.

Personal data is collected either only with your consent/acceptance if provided knowingly, voluntarily, and on your initiative, or at the request of FINTECH-AGENCY S.R.L., for example, through one of the online forms used, such as the online contact form, the online product order form, participation in raffles and contests, completing data in the registration form on a FINTECH-AGENCY S.R.L. website, etc.

The use of this website, as well as other FINTECH-AGENCY S.R.L. websites by you, is subject to these provisions and the General, technical, and participation conditions of FINTECH-AGENCY S.R.L.

What personal data does FINTECH-AGENCY S.R.L. process?

The processing of personal data represents any operation or set of operations carried out on your personal data, whether automated or non-automated, such as: collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or making available in any other way, alignment or combination, restriction, blocking, deletion, destruction, archiving.

To access the FINTECH-AGENCY S.R.L. websites, you do not need to provide any personal data.

In the context of the current activity of FINTECH-AGENCY S.R.L. and the provision of various services, it is necessary to process various categories of personal data.

Categories of personal data that may be processed by FINTECH-AGENCY S.R.L.:

  1. Identification data: name, surname;
  2. Contact details: email address, phone number;
  3. Demographic data: age, gender, address;
  4. Technical data: IP address, browser information, device information;
  5. Financial data: bank account details, payment card information (Note: All financial transactions are processed through our payment service provider. We do not have access to your payment card details.);
  6. Marketing data: your preferences for receiving marketing materials from us.

Purpose of processing personal data

The processing of your personal data is carried out for various purposes, and the collection and use of your personal data are strictly related to these purposes.

FINTECH-AGENCY S.R.L. processes your personal data for the following purposes:

  1. Provision of services: To provide you with the services you have requested and to fulfill our contractual obligations towards you.
  2. Marketing communications: To send you updates and marketing communications about our products and services. You can opt-out of receiving marketing communications at any time by contacting us or using the unsubscribe option in the communication.
  3. Customer support: To provide customer support and respond to your inquiries or requests.
  4. Improvement of services: To analyze and improve our services, including troubleshooting technical issues and ensuring the security of our services.
  5. Compliance with legal obligations: To comply with legal obligations, such as tax and accounting requirements, as well as other regulatory requirements.

Legal basis for the processing of personal data

The processing of your personal data is based on the following legal grounds:

  1. Consent: When you have given your explicit consent to the processing of your personal data for one or more specific purposes. You have the right to withdraw your consent at any time by contacting us.
  2. Performance of a contract: When the processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract.
  3. Legal obligation: When the processing is necessary for compliance with a legal obligation to which we are subject.
  4. Legitimate interests: When the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms that require the protection of personal data.

How does FINTECH-AGENCY S.R.L. protect your personal data?

FINTECH-AGENCY S.R.L. takes the security of your personal data seriously and implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk. We have implemented measures to protect against unauthorized access, disclosure, alteration, and destruction of personal data in our control. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Retention period of personal data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, taking into account legal, regulatory, and contractual retention requirements. The criteria used to determine our retention periods include:

  1. The length of time we have an ongoing relationship with you and provide the services to you (for example, for the duration of your account with us or your subscription to our services).
  2. Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).

Your rights regarding your personal data

You have certain rights with respect to your personal data, subject to local data protection laws. These rights may include:

  1. Access: You have the right to request information about whether we process your personal data and, if so, to request access to your personal data.
  2. Correction: You have the right to request the correction of inaccurate personal data about you.
  3. Deletion: You have the right to request the deletion of your personal data.
  4. Restriction: You have the right to request the restriction of the processing of your personal data.
  5. Data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  6. Objection: You have the right to object to the processing of your personal data.
  7. Withdrawal of consent: If you have provided your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

To exercise your rights or if you have any questions about the processing of your personal data, please contact us using the contact details provided at the end of these Terms and Conditions.

We will respond to your request in accordance with applicable data protection laws. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority.

Transfer of personal data

Your personal data may be transferred to, stored, and processed in a country other than the one in which it was collected. When we transfer your personal data, we will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Disclosure of personal data to third parties

We do not sell or rent your personal data to third parties. However, we may share your personal data with third parties under the following circumstances:

Service providers: We may share your personal data with third-party service providers who assist us in providing services to you. These service providers are carefully selected and engaged based on their ability to meet our data protection and security standards. They may have access to your personal data only to the extent necessary to perform the services on our behalf, and they are contractually obligated to handle your data with confidentiality and in compliance with applicable data protection laws.

Security Measures: We take the security of your personal data seriously. We implement and maintain appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.

Cross-Border Transfers: In some cases, your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA) or your home country, where data protection laws may be different. We ensure that such transfers comply with applicable data protection laws and take steps to implement appropriate safeguards, such as standard contractual clauses or other lawful mechanisms.

Retention Period: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include the nature of the data, the purposes for which we process it, and legal obligations.

Your Rights: You have certain rights regarding your personal data, including the right to access, correct, delete, or restrict its processing. You may also have the right to data portability and the right to object to the processing of your data. To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.

Complaints: If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority. We encourage you to contact us first so that we can address your concerns.

Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@fintech.md.

Changes to this Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate channels.

Thank you for taking the time to read our Privacy Policy. We value your trust and are committed to protecting your personal data.

Stay tuned!

We are working on launching an exclusive Membership Club soon! Leave us a note if you are interested and we will keep you up to date. 

Get in the Loop!

Subscribe to our mailing list to be up to date with our latest news and developments, and to benefit from exclusive offers for our events.